История №-9958990

сижу за компом , в helpе разбираюсь с проблемой. и вот вижу вот такой
текст:

Sound Troubleshooter What problem are you having?
I do not hear sound from my computer's speakers or headphones.
A SOUND APPEARS TO PLAY, BUT I DO NOT HEAR ANYTHING
(звук играэт, но я ничего нен слышу)
A sound plays, but then stops suddenly.
The sound skips or misses in some areas.
The sound is distorted or scratchy.
The computer stops responding when a sound plays.
The computer restarts when a sound plays.
I receive a sound-related error message